Complaints
Policy for handling complaints
What is a complaint?
By complaint, we mean a statement of the customer’s or prospect’s dissatisfaction towards the Company by any means and through any medium. A request for information, advice, clarification or a service request is not considered a complaint.
How to address your complaint?
Quantonation Ventures has established and maintains an operational procedure for the prompt and efficient handling of complaints from its clients and prospects.
The management company will initially acknowledge receipt of the complaint within ten working days, from the date of dispatch by the Client.
Quantonation Ventures will make every effort to provide the client with a response as complete as possible, and this as soon as possible, without however exceeding 2 months to follow up on the sending of the complaint by the client, unless duly justified special circumstances arise.
You can address your complaint to Quantonation Ventures either:
- by sending an email to the address and specifying ‘Claim’ in the subject,
- by sending a letter, simple or registered, to the following address: reclamation@Quantonation Ventures.fr, Quantonation Ventures – Mr. Quality Manager / Customer Complaint – 58 rue d’Hauteville, Paris 75010 by calling 01 56 43 48 00.
What to do if the response provided does not satisfy you?
VoYou can contact the Mediator of the Autorité des marchés financiers (AMF).
The Mediator intervenes in the event of a conflict when the parties concerned refer him to settle the dispute amicably in order to avoid legal proceedings.
Financial Markets Authority Mediator of the AMF
17 place de la Bourse – 75082 Paris Cedex 02
Fax: 01 53 45 59 60 – http://www.amf-france.org/
The mediation request form with the AMF as well as the mediation charter are available on the website http://www.am://france.org/Le-mediateur-de-l-AMF/Presentation.html.
Audacia ensures compliance with the legal provisions relating to the protection of personal data. Customers are invited to read it on the company’s website: https://www.ecofi.fr/sites/default/files/Informationsreglementaires/Politique_Protection-des-donnees.pdf.